Privacy Policy
Last updated: March 29, 2026
1. Introduction
Web Resolve (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API observability platform.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Sign up for our newsletter
- Contact our support team
- Participate in surveys or promotions
2.2 Log Data
When you use our platform to ingest logs, we store and process the log data you send us. This may include API request/response data, error messages, and metadata you choose to include. We treat this data as confidential and use it solely to provide our services to you.
2.3 Automatically Collected Information
We automatically collect certain information when you visit our website or use our platform, including:
- IP address and browser type
- Device information
- Usage patterns and interactions
- Cookies and similar technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Log data retention follows the policies you configure in your account settings, ranging from 7 days to 7 years depending on your subscription plan.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data
- Restriction of processing
- Data portability
- Objection to processing
7. Third-Party Services
We may use third-party service providers to help us operate our business and provide our services. These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
8. Cookies
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
9. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Address: 123 Innovation Drive, San Francisco, CA 94105